TERMS & CONDITIONS
Last Updated: August 31, 2026
Welcome to Built by LAB Performance Coaching. These Terms & Conditions apply to the purchase and use of training plans, coaching services, and other products or services offered through Built by LAB (“LAB,” “we,” “us,” or “our”).
By purchasing a training plan or coaching service, you agree to the following terms.
TRAINING & COACHING SERVICES
Built by LAB provides personalized fitness, running, race-preparation, and performance coaching services. Services vary depending on the product purchased and may include individualized training plans, coaching check-ins, training feedback, plan adjustments, direct messaging, and race- or goal-specific guidance.
The specific services included in your purchase are described on the applicable product page at the time of purchase.
ATHLETE RESPONSIBILITY
Training plans are developed using the information you provide through questionnaires, conversations, assessments, and ongoing communication. You agree to provide complete and accurate information regarding your training history, experience, goals, schedule, injuries, limitations, and other relevant information.
You are responsible for communicating significant changes, injuries, symptoms, or other circumstances that may affect your ability to safely participate in training.
HEALTH & MEDICAL DISCLAIMER
Built by LAB provides fitness and performance coaching and does not provide medical diagnosis or treatment through its coaching services.
Exercise and athletic training involve inherent risks, including the possibility of injury. You are responsible for determining whether you are medically able to participate in a training program and should consult an appropriate healthcare professional when necessary.
If you experience pain, injury, illness, unusual symptoms, or another health concern, stop training as appropriate and seek qualified medical care.
ASSUMPTION OF RISK
By participating in training recommended through Built by LAB, you acknowledge and voluntarily accept the risks associated with exercise, running, racing, strength training, and other physical activity.
You remain responsible for your own safety, including decisions regarding weather, terrain, traffic, equipment, hydration, environmental conditions, and whether you are able to safely complete a workout.
RESULTS
Training is individualized to help you work toward your goals; however, athletic performance depends on many factors outside our control.
Built by LAB does not guarantee specific race times, performance improvements, weight changes, competition results, or other outcomes.
PLAN DELIVERY
For products that include a personalized training plan, you must complete the required athlete questionnaire before your plan can be created.
Unless otherwise stated on the product page, personalized plans are generally delivered within 3–5 business days after all required information has been received.
Services that include a kickoff consultation may have different delivery timing as described on the applicable product page.
COACHING COMMUNICATION
The frequency and type of coach communication depend on the coaching package purchased.
Scheduled check-ins, direct messaging, feedback, and plan adjustments are provided only when included in the purchased service. Response times may vary, and coaching communication is not intended for emergencies or urgent medical concerns.
MONTHLY COACHING
Monthly coaching services are billed on a recurring basis at the rate shown at checkout until canceled.
Cancellation stops future renewals and does not generally result in a refund for a billing period that has already begun. Clients should cancel before their next renewal date if they do not wish to continue coaching.
REFUNDS & CANCELLATIONS
Because personalized training plans and coaching services involve individualized work that begins after purchase, sales are generally final once work on a personalized plan or coaching service has begun.
If you purchase a service accidentally or need assistance before work has begun, contact us as soon as possible. We may consider refund requests on a case-by-case basis.
Built by LAB reserves the right to cancel or discontinue coaching when necessary. If we discontinue prepaid services that have not yet been provided, an appropriate refund may be issued.
INTELLECTUAL PROPERTY
Training plans, educational materials, programming, graphics, written content, and other materials provided by Built by LAB are for the purchaser’s personal use.
They may not be reproduced, resold, distributed, published, or shared commercially without permission.
MINORS
Athletes under 18 must have permission from a parent or legal guardian to purchase or participate in Built by LAB coaching services. A parent or legal guardian may be required to complete forms, provide consent, or participate in communications regarding the athlete.
CHANGES TO TRAINING
Training recommendations may be modified based on progress, scheduling, recovery, injuries, illness, race changes, or other circumstances.
Not every requested change will necessarily be appropriate. Coaching decisions are made using professional judgment and the information available to the coach.
WEBSITE & SERVICE AVAILABILITY
We may update, modify, suspend, or discontinue website features, training products, pricing, or services at any time. Changes will not alter services already purchased unless reasonably necessary to provide those services.
CONTACT
Questions regarding purchases, billing, or these Terms & Conditions may be sent to:
Coaching-related communication should be directed through the coaching communication methods provided with your service.